Incorporating AI into search
Using AI to find the right articles within a database of information in a franchise management platform
Incorporating AI into search
Using AI to find the right articles within a database of information in a franchise management platform
Incorporating AI into search
Using AI to find the right articles within a database of information in a franchise management platform
I was the designer on the company’s AI-powered search experience, shaping how users interact with smart, intuitive results. From UX flows to UI details, I led the design to ensure clarity, speed, and delight across the platform.
I was the designer on the company’s AI-powered search experience, shaping how users interact with smart, intuitive results. From UX flows to UI details, I led the design to ensure clarity, speed, and delight across the platform.
I was the designer on the company’s AI-powered search experience, shaping how users interact with smart, intuitive results. From UX flows to UI details, I led the design to ensure clarity, speed, and delight across the platform.
Client:
Client:
Client:
Leading American franchise management platform
Leading American franchise management platform
Leading American franchise management platform
My Role:
My Role:
My Role:
UX and UI Designer
UX and UI Designer
UX and UI Designer
Year:
Year:
Year:
2024
2024
2024
Service Provided:
Service Provided:
Service Provided:
UX/UI Design, Mobile App design
UX/UI Design, Mobile App design
UX/UI Design, Mobile App design
Problem statement:
Problem statement:
Problem statement:
This platform has a database of resources including training manuals, Guides, Procedural manuals, and many more text, video and image based material. The managers of franchises are not always fluent in professional english or framing phrases which creates confusion and more pressure on HQ.
This platform has a database of resources including training manuals, Guides, Procedural manuals, and many more text, video and image based material. The managers of franchises are not always fluent in professional english or framing phrases which creates confusion and more pressure on HQ.
Goal:
Goal:
Goal:
The goal was to harness the power of AI in the search flow so other users can find any required piece of information without any other externa help.
The goal was to harness the power of AI in the search flow so other users can find any required piece of information without any other externa help.
Solution designed:
Solution designed:
Solution designed:
By designing a layout and flow where users can search either through a standard keyword search or through an AI powered one based on the required output.
By designing a layout and flow where users can search either through a standard keyword search or through an AI powered one based on the required output.
How it all started
Understanding AI
Understanding AI
Understanding AI
This market research compared AI-powered search experiences across tools like ClickUp, Slack, ChatGPT, and Perplexity. We studied features, flows, and UI patterns to inform design decisions for a franchise management platform's smart search experience.
This market research compared AI-powered search experiences across tools like ClickUp, Slack, ChatGPT, and Perplexity. We studied features, flows, and UI patterns to inform design decisions for a franchise management platform's smart search experience.
The final showdown
Easy to use search overlay
Easy to use search overlay
Easy to use search overlay
This interface lets users easily switch between Standard and AI-powered search. While Standard finds keyword matches, AI understands context to show more relevant results—offering flexibility without disrupting the user flow.
This interface lets users easily switch between Standard and AI-powered search. While Standard finds keyword matches, AI understands context to show more relevant results—offering flexibility without disrupting the user flow.
A bit more about the company maybe?
A bit more about the company maybe?
Think of this company's dashboard as your franchise’s command center, built to make running multiple locations smoother. From onboarding and SOPs to training, tasks, and audits, everything’s in one place and easy to manage. What really makes more powerful is the AI-powered search, it pulls answers instantly from all your docs, so your teams spend less time asking and more time doing. It's built for speed, clarity, and scale, exactly what growing franchises need.
Think of this company's dashboard as your franchise’s command center, built to make running multiple locations smoother. From onboarding and SOPs to training, tasks, and audits, everything’s in one place and easy to manage. What really makes more powerful is the AI-powered search, it pulls answers instantly from all your docs, so your teams spend less time asking and more time doing. It's built for speed, clarity, and scale, exactly what growing franchises need.
Forgot what you were looking for?
Feature 2
Feature 2
Feature 2
This design supports quick recall by listing recent AI-powered searches with expandable results. It reduces cognitive load, allows users to revisit previous queries without retyping, and helps maintain continuity, especially useful in task-driven environments.
This design supports quick recall by listing recent AI-powered searches with expandable results. It reduces cognitive load, allows users to revisit previous queries without retyping, and helps maintain continuity, especially useful in task-driven environments.
And after I hit search?
And after I hit search?
And after I hit search?
Feature 3
Feature 3
Feature 3
The loading state keeps users informed while AI fetches results. Once loaded, each answer includes a link to the original resource, allowing users to explore further. A note below clarifies content limitations for transparency.
The loading state keeps users informed while AI fetches results. Once loaded, each answer includes a link to the original resource, allowing users to explore further. A note below clarifies content limitations for transparency.
It just launched, What if I have to log feedback?
It just launched, What if I have to log feedback?
It just launched, What if I have to log feedback?
Feature 4
Feature 4
Feature 4
There is also a feedback option which has an input field for users to log any flaws or kinks in the AI powered search flow.
There is also a feedback option which has an input field for users to log any flaws or kinks in the AI powered search flow.
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